Refund policy

1. 30-Day Return Policy：

If you change your mind about your purchase and wish to make a return, you may return eligible items within 30 natural days from the date of delivery.

2. Return and Refund Conditions：

If for any reason you're not delighted with your Alaulm.com purchase, simply contact us within 30 natural days of delivery and we'll take care of the rest! Our Customer Service Team will be happy to help you reselect a new item for your outdoor space, or process a refund your purchase.

3. Return and refund process (what do I have to do?)：

1. Please email us at kullavikserviceteam@alaulm.com with the reason for your return and include the order number, a clear picture or video of the product, and the shipping package in the email.

2. It usually takes 1-3 business days after we receive the email to determine if your return request is eligible.

• Proof of purchase is required for all returns.

• Items must be in original condition to qualify for a refund.

• Clearance items are not eligible for return.

3. We will send you a return label or return address after review and approval. Fedex is the preferred shipper.

4. Your return will be inspected upon receiving into the warehouse, which usually takes 1-2 business days.

5. Refunds will be issued for the purchased amount in the original form of payment, less any deductions following the inspection of goods.